1. Introduction

Welcome to ReelsDown ("we," "our," "us," or the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website reelsdown.app (the "Site") and use our Instagram video downloading service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

We collect minimal information to provide and improve our Service:

2.1 Information You Provide

Instagram URLs: When you use our Service, you provide Instagram video URLs. These URLs are processed in real-time to extract video content and are not stored on our servers.
Contact Information: If you contact us via email or our contact form, we collect your name, email address, and message content to respond to your inquiry.

2.2 Information Collected Automatically

Log Data: Like most websites, we automatically collect information that your browser sends when you visit our Site, including IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, and other diagnostic data.
Device Information: We collect information about the device you use to access our Service, including device type, operating system, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Service and hold certain information. See Section 6 for more details.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide the Service: To process your video download requests and deliver the requested content.
To Improve Our Service: To understand how users interact with our Site and to enhance user experience.
To Communicate: To respond to your inquiries, send service-related notices, and provide customer support.
To Ensure Security: To detect, prevent, and address technical issues, fraud, or abuse.
To Display Advertisements: To show relevant advertisements that support our free Service (see Section 7).
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Video URLs: Not stored. Processed in real-time and immediately discarded.
Contact Inquiries: Retained for up to 2 years to provide ongoing support and for legal purposes.
Log Data: Retained for up to 90 days for security and analytics purposes.
Cookies: Vary by type; see Section 6 for details.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or serving our users (e.g., hosting providers, analytics services).
Advertising Partners: We work with advertising networks (including Google AdSense) that may collect information about your visits to our Site to serve relevant ads. See Section 7.
Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our users or the public.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site:

Types of Cookies We Use:

Essential Cookies: Required for the Site to function properly. Cannot be disabled.
Preference Cookies: Remember your settings, such as dark/light mode preferences.
Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).
Advertising Cookies: Used by advertising partners to deliver relevant ads and track ad performance.

Managing Cookies:

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our Service.

7. Advertising

ReelsDown is a free service supported by advertising revenue. We use third-party advertising companies, including Google AdSense, to serve ads when you visit our Site.

These companies may use information about your visits to this and other websites (not including your name, address, email address, or telephone number) to provide advertisements about goods and services of interest to you.

Google AdSense: Google uses cookies to serve ads based on your prior visits to our Site or other websites. You can opt out of personalized advertising by visiting Google's Ads Settings or www.aboutads.info.

8. Your Privacy Rights

8.1 General Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal data.
Correction: Request correction of inaccurate data.
Deletion: Request deletion of your personal data.
Portability: Request a copy of your data in a portable format.
Objection: Object to processing of your personal data.
Restriction: Request restriction of processing.

8.2 GDPR (European Users)

If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing personal information includes consent, legitimate interests, and compliance with legal obligations. You have the right to lodge a complaint with your local data protection authority.

8.3 CCPA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of personal information. We do not sell personal information.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information. If you believe we may have information from a child, please contact us.

10. Security

We implement appropriate technical and organizational security measures to protect your personal information, including HTTPS encryption, secure server infrastructure, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to such transfers. We take appropriate safeguards to ensure your information is protected.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
General Support: [email protected]
Contact Form: Contact Page